Maintenance tips and product guides to industry news and trends. Whether you're a homeowner, landscaper, or turf installer, you'll find valuable insights and helpful resources to enhance your turf care knowledge and skills.
How to Clean Artificial GrassPet odor in your artificial turf can be a nuisance. Many fresheners use a strong pleasant smell to mask bad odors, but they usually only work for a short period of time and are easily overpowered. To solve this problem, TurFresh developed its own turf-cleaning technology. It’s now used throughout the world to keep artificial turf odor-free while using only non-toxic, organic ingredients to ensure pets and kids are safe.
TurFresh BioS+ and BioX Take 3 Simple Approaches to Control Pet Odor.
The fragrance options in our products give you an immediate sense of relief and reduce malodor. We call our custom original scent “fab” short for fabric softener or fabulous. It provides our customers an immediate sense of relief and peace of mind.
TurFresh’s BioS+ features a natural bio-augmentation chemical formula that bonds to any existing malodorous molecules changing the molecular make-up, which naturally eliminates the odor with a very high degree of success. Our BioX formula features oxidizing technology that breaks apart the odor-causing molecules, leaving your turf smelling fresh and clean.
TurFresh BioS+ degrades organic matter, such as proteins, in not only artificial grass but also other areas of the backyard including concrete, pavers, walls, and planters. The bacteria or odor molecules are essentially food for the BioS+ enzymes, which prevents the odor from continuing at the source. Our BioX formula breaks apart the molecules that cause general turf odor, ensuring that the odor is eliminated from the source.
TurFresh BioS+ and BioX have been proven to provide the most effective long-term odor control solutions in both labs and our field applications.
We understand that when it comes to choosing the right product for your artificial turf maintenance, you may have some questions. That's why we've gathered the most frequently asked questions from our clients and answered them in a clear and concise manner.
Yes. TurFresh™ is an all-natural microbial enzymatic artificial grass cleaner that provides cleaning and odor control by consuming and degrading the waste that causes the odors. The residue left behind is simply a small amount of carbon dioxide and water, which will evaporate, leaving your grass surface and infill odor-free. Since TurFresh™ turf cleaning microbes are so efficient at consuming and degrading organic waste, they will out-compete the harmful pet bacteria on the surface, causing them to die. The only residues left are completely safe for humans and pets. Our BioX formula features oxidizing technology that breaks apart the odor-causing molecules to leave you with a turf system that smells clean and odor-free.
TurFresh™ products are manufactured in a facility with very tight controls and stringent tests are incorporated into the production process to ensure that our products are manufactured to the highest quality standards.
TurFresh™ products are made with all-organic materials and there are no genetically modified organisms (GMO) in our products. TurFresh™ products are completely safe for people who use our products, safe for animals and pets, safe for the environment, and safe for aquatic life. We do recommend taking common-sense safety precautions and keeping the product away from children.
Yes! We have many dog daycare centers as customers. We offer partnership opportunities and discounts on bulk orders to best serve our commercial customers. Should you be interested in our services, we are proud to service dog daycares as well! Our products and service allow for a clean environment for your dogs, a higher level of customer confidence, and a business opportunity for those interested in reselling to their clients who may have a similar pet odor issue at home. When dog daycare owners purchase larger amounts such as our 5-gallon concentrate product, the level of necessary dilution may vary. We typically recommend starting with one ounce of product dilution per gallon using an adjustable hose-end sprayer.
Absolutely! We recommend using our products on any odor, organic or non-organic which includes feces, vomit, sweat, urine. TurFresh's liquid products are safe to be used on your child’s gym bags, baby’s diaper pail, fishing boat gear, or anything you can think of.
After you apply our TurFresh™ products to your artificial grass surface, you can use your artificial grass or surface immediately after application. The turf will be wet, so we recommend caution for a slippery surface, but all TurFresh products are safe to use with kids & pets. After your initial application, the products are working hard to restore your turf system. If you are having a party or have kids or pets that want to play go right ahead. There is no need to wait since our product is clean, green, and smells great!!
While it may visually look like the crank won’t turn, once you equip your hose with the sprayer and turn on the water, the pressure created will release the crank to turn which will dispense the TurFresh liquid product. View this video to see how it works.
Our sprayer allows for 4.35 oz for every gallon of water that comes through the BioSiphon™ sprayer. If you use a garden sprayer, start with a one-ounce to a gallon on your settings and work your way up to no more than four ounces per gallon. You can only do this with an adjustable sprayer.
The frequency of application is usually more initially and then it trends downward and parallels the square footage instruction on our bottle. No real exact answer as to frequency since each artificial grass cleaning is different, however, historical data shows that treatment frequency is related to the number of dogs you own. If you have one dog, we recommend a treatment once a month during the hot season and about once every other month during the winter. Couple the application with frequent watering. Be sure to remove dog hair buildup, as dog hair can clog the draining capacity of your artificial turf. Use a pressure washer to clean turf and flush out the debris stuck between the infill particles. Be careful to not blow all the infill away, but rest assured – it’s not unreasonable to be aggressive the first time and then just purchase some infill from your local contractor.
Our TurFill artificial turf infill odor eliminator immediately treats odors from pet turf urine. Use TurFill as a preventative measure and our TurFresh BioS+ or BioX products to treat urine that has already infiltrated the base, infill, turf or drain. Each square foot or artificial grass turf requires about 1/4 to 2 pound of TurFill turf infill product. Use more in areas where your pet may focus.
TurFresh liquid products and TurFill will NOT kill, damage, or hurt plants.
A big culprit to the BioSiphon™ sprayer not working has to do with the siphon straw connection. Prior to use, the siphon straw must be connected to the main hub in order for the sprayer to work. This is what mixes the proper amount of TurFresh's liquid product into the stream of water injecting into the sprayer from the hose.
TurFresh has clear policies in place for both shipping and returns. Customers can return any item in resellable condition within 30 days of the invoice date for a refund, credit, or exchange.
Our pet parents may return any item for refund, credit, or exchange if it is in re-sellable condition. Customers must notify TurFresh and provide tracking number so we can track product shipment when received. A restocking fee of 20% and return shipping costs will be applied. TurFresh™ will not accept returns, exchanges or refunds for items that are more than 30 days past their invoice date.
Custom ordered items are not eligible for cash or credit card return. If you have any questions about an item’s return, exchange or refund policy, please call our Customer Service Line at (855) 444-8873.
If item is used without satisfaction to the client, TurFresh reserves the right to exchange or replace product with like kind one time.
Write the original order # on the shipping box.Ship by UPS or FedEx.Ship the package back using the carrier of your choice. Please insure your package in case of loss or damage.Please note: When returning via UPS/FedEx, we encourage you to protect yourself from loss or theft by insuring the return shipment. Please save the receipt until you receive your refund or exchange. We regret that we will not be able to issue a credit or refund for any items that are damaged or lost in shipping.
*NOTE: Customers are responsible for the shipping charges on returned or replacement products.
All orders are shipped within 72 hours / Monday – Friday / 8 am – 5 pm.
Cancellations must occur within 24 hours. Cancellations are not allowed if item is already shipped. Once you receive the item you are welcome to return the item at your own expense.
Write the original order # on the shipping box.Ship by UPS or FedEx.Ship the package back using the carrier of your choice. Please insure your package in case of loss or damage.Please note: When returning via UPS/FedEx, we encourage you to protect yourself from loss or theft by insuring the return shipment. Please save the receipt until you receive your refund or exchange. We regret that we will not be able to issue a credit or refund for any items that are damaged or lost in shipping.
*NOTE: Customers are responsible for the shipping charges on returned or replacement products.
We use the following carriers to deliver our orders but mostly FedEx: USPS, UPS, FedEx, DHL.
The rate charged for the shipping of your order is based on the weight of your product(s) and location. Before the final checkout page, you will be shown what the shipping cost will be, and you will have a chance not to place your order if you decide not to.
If an item goes on back-order, we will ship you the part of the order that is in stock. When the back-ordered item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Maintaining your artificial turf can be a simple task with the right tips and products. Whether you're a pet owner or just looking to keep your turf in top shape, TurFresh has got you covered. Here are some general maintenance tips and specific tips for pet owners to keep your turf looking great year-round.
One of the easiest ways to keep your turf in top shape is to regularly remove pieces of debris from its surface. This includes objects such as leaves, twigs, or other miscellaneous objects. These items can be picked up by hand in just a matter of minutes, making it one of the easiest artificial turf maintenance methods. If left for long periods, this debris could cause your turf blades to become matted or clog your drainage, reducing your turf’s lifespan.
Although some turf products are more durable than others, even the best synthetic grass will become matted over time as it’s used and walked on. Cross-brushing your turf every month will help counteract this matting and prevent any long-term damage to the blades. The TurFresh TurfComb is specially designed to effectively re-fluff turf blades and remove debris without damaging synthetic grass blades. When cross-brushing always use a brush or broom with synthetic bristles, and avoid metal prongs at all costs.
Infill serves as a protective barrier for your turf backing and fibers, so it’s important that you add more infill as levels deplete over months and years. We recommend adding more infill seasonally to maintain an optimal level. Maintaining your infill will help best protect the turf’s backing and prevent tears, extending your synthetic turf lawn’s lifespan. If you’re worried about pet odors or bacteria buildup, we recommend all-natural TurFill, which neutralizes pet odors at their source.
Providing your artificial turf with professional annual or bi-annual artificial grass maintenance services can help extend your turf’s lifespan. TurFresh’s comprehensive artificial turf cleaning services include re-blooming turf fibers, topping up infill, removing pet odor, removing weeds, re-tucking loose seams, and more. Choose our TurfBloom service for periodic artificial turf refreshing or our TurfClean service for full detail artificial turf cleaning maintenance.
For best results, let solid waste dry before removal to prevent a bigger mess. For liquid, most turf will drain well, but may have a lingering smell depending on constant spot use.
If you want a foolproof DIY solution that will keep your turf looking and smelling fresh year-round, our proprietary TurFresh BioS+ or our Turfresh BioX deodorizing spray is the ideal solution. Our formulas were specially formulated to remove pet odor more effectively than other brands; TurFresh Bios+ breaks down the ammonia and proteins in pet urine to eliminate the small altogether rather than just covering it up. Our TurFresh BioX formula uses oxidizers to break apart odor-causing molecules to combat general turf odor. Both products result in a deeper clean and a longer-lasting fresh scent. All TurFresh products are safe to use around kids and pets, and can be easily applied as-needed for a quick turf maintenance pick-me-up.
Another way to combat pet odors is by replacing your standard infill with pet-approved TurFill. TurFill is an all-natural infill that neutralizes pet urine odor in the same way BioS+ and BioX do, eliminating the odor at the source rather than temporarily masking it. TurFill helps dry up pet messes with record speed and stays ready for the next mess. Next time you perform your synthetic turf maintenance, choose TurFill for a pet-proof lawn that will stay fresh, clean, and evergreen.
f you prefer to leave the artificial turf maintenance to the experts, TurFresh offers professional turf cleaning services for homes throughout the country. It can be overwhelming bringing a new pet home, and it’s likely that you don’t have much extra time on your hands for lawn maintenance. Leave it to the experts at TurFresh; we offer four customizable service plan options that make lawn care hassle-free. From removing pet hair and unblocking drainage to cleaning the surface and eliminating bacteria, our thorough 10-point turf maintenance process will leave you with one less thing to worry about.
To find out more about our synthetic turf maintenance services, products, and how they can help extend the life of your artificial grass landscaping, give us a call today at (855) 444-8873. We’d be happy to schedule an appointment for your first professional turf cleaning service. You can also visit our online store to pick up everything you need for at-home artificial turf cleaning between TurFresh services.
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Yes. TurFresh™ is an all-natural microbial enzymatic artificial grass cleaner that provides cleaning and odor control by consuming and degrading the waste that causes the odors. The residue left behind is simply a small amount of carbon dioxide and water, which will evaporate, leaving your grass surface and infill odor-free.
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Scientifically formulated to remove pet urine odor and stains by breaking down the ammonia and proteins to eliminate the smell rather than covering it up.
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