TurFresh Support

Turf Cleaning Questions, Answered

Everything turf owners ask about artificial turf cleaning products, dog urine odor, and keeping fake grass fresh, answered by the team behind 150,000+ professional cleanings and 8.5 million+ square feet of treated turf.

Most Asked

Getting Rid of Turf Odor

How do I get dog urine smell out of artificial turf?

Rinsing alone won't do it. Urine drains through the turf into the infill and backing, and the ammonia compounds it leaves behind keep producing odor long after the surface looks clean. The fix is an enzymatic turf cleaner like TurFresh BioS+ that digests those compounds at the source instead of covering them up. Apply evenly across the affected area, let it work, and repeat for long standing buildup. Not sure how much your yard needs? Our free pee calculator estimates it from your dogs and your square footage.

Why does my turf smell worse in hot weather or after rain?

Heat and moisture reactivate the urea and bacteria sitting in your turf and infill, which is why a yard that seems fine in spring can hit you in July. If you live in a hot climate, BioX+ is our formula of choice, and a regular treatment schedule beats one big cleanup a year.

Why does the smell come back a few days after I clean?

Because the source was never removed. Soaps and fragrances mask odor at the surface while the compounds causing it stay in the turf system. Enzyme treatment digests what is actually causing the smell, and if the odor is rising from deep down, TurFill deodorizing infill treats the layer sprays can't reach.

Does vinegar get rid of dog urine smell on artificial grass?

Vinegar can knock the smell down for a day or two, but it doesn't break down the urea and proteins that cause it, so the odor returns as soon as it dries, often with a sour vinegar note on top. Enzyme based cleaners are designed to digest the source rather than briefly covering it.

Can I use bleach or household cleaners on artificial turf?

We don't recommend it. Harsh chemicals can degrade turf fibers and backing over time, and they're a risk for the pets and kids who play on the surface. TurFresh formulas use non-toxic, organic ingredients, the same products our own professional crews apply every day.

What is the best artificial turf cleaner for pet odor?

For dog urine odor, an enzymatic cleaner is the right tool, and TurFresh BioS+ is ours, developed for our own crews and used across 8.5 million+ square feet of turf. For everyday freshness and hot climates, BioX+. For smell rising from deep in the turf, TurFill. Want it picked for you? Answer 5 quick questions.

How do enzyme turf cleaners actually work?

Enzymes are biological catalysts that break down the ammonia, urea, and proteins in pet waste into simple compounds that no longer smell. That is the difference between digesting an odor and perfuming over it, once the source is consumed, there is nothing left to stink.

My turf has years of buildup. Is it too far gone?

Usually not. Long standing odor typically needs a deep reset, a stronger first treatment with BioX+, more product than a light refresh, and sometimes a water flush first. Our calculator will tell you honestly how much work your yard needs, and if it is truly extreme, our professional crews deep clean turf across 10 states.

Choosing the Right Product

BioS+ or BioX+, which one do I need?

BioS+ is the enzyme cleaner for persistent pet urine odor, it digests the compounds causing the smell. BioX+ is the all-purpose odor eliminator and disinfectant for everyday freshness in busy yards and hot climates. If the smell is coming from deep in the turf, add TurFill granules. Still unsure? Take the 20 second finder.

What is TurFill and when do I need it?

TurFill is a porous granular infill that traps moisture and neutralizes odor inside the infill layer where sprays can't reach. If the smell keeps coming back from deep in the turf, pair it with BioS+ for a complete top to bottom treatment.

Which size should I buy?

The 32oz bottle handles spot treatment and small spaces like patios and balconies. One gallon treats about 500 square feet per application, right for most yards. Multi-dog households and large yards do best with a Value Pack or Large Power Pack so you never run out mid treatment.

What comes in the Value Pack?

The BioS+ Value Pack is our most popular way to buy, the full BioS+ lineup in one order at a better price than buying pieces separately. The product page lists exactly what is inside each pack.

Is there a professional strength concentrate?

Yes. The BioS+ SUPER Concentrate is the concentrated formula our own technicians run in the field. You dilute it at home following the label, which makes it the economical choice for large areas and frequent treatment.

Do you make cleaners for indoor gyms or putting greens?

Yes. TurFit is built for indoor gym and fitness turf, and TurFore is built for indoor and backyard putting greens, where smell inside a facility matters as much as the surface itself.

What do professional turf cleaners use?

The same formulas in our bottles. TurFresh started as a professional turf cleaning service, 25+ years and 150,000+ cleanings, and the products we sell are the ones our own crews use on the job.

Do you work with daycares, HOAs, or commercial facilities?

We do, from doggy daycares to apartment pet areas to sports fields. Start with our commercial page, or apply through Partners and Dealers for wholesale pricing.

Application and Coverage

How do I apply TurFresh products?

Pick up solid waste first, then apply the product evenly across the turf and let it work while it dries. Every bottle carries full directions on the label, and for heavy buildup a second application finishes what the first one started.

How much product do I need for my yard?

One gallon of BioS+ treats about 500 square feet per application. Heavier odor or a first time deep clean can call for a stronger mix or a second pass. The free calculator does this math for your exact yard, dogs, and odor level.

How often should I apply it?

Every 2 to 4 weeks with pets, depending on use. The Subscribe and Save option delivers a fresh bottle every 30 days at 10% off, so the schedule takes care of itself.

How fast does it work?

You'll notice the difference after the first application. Stubborn, long standing odor may take a second treatment as the enzymes finish digesting the buildup.

Do I need to rinse the turf before treating it?

Clear solid waste first, then follow the directions on the label. Yards with heavy long term buildup often benefit from a water flush before treatment, and the calculator estimates how much flushing your turf needs.

Can I use TurFresh products indoors?

Yes. They're used on indoor pet turf, balconies, and covered runs, and we make dedicated indoor formulas, TurFit for gyms and TurFore for putting greens.

Safety

Is it safe for my pets and kids?

Yes, TurFresh formulas use non-toxic, organic ingredients. Pets and kids can play as soon as the treated area dries.

When can my dogs go back on the turf?

As soon as the treated area dries. No waiting periods, no harsh chemical residue.

Will it damage or discolor my turf?

TurFresh formulas contain no bleach or harsh solvents. They're the products our own crews have applied across 8.5 million+ square feet of residential and commercial turf, lawns, pet runs, rooftops, gyms, and putting greens.

Ordering and Support

How does Autoship work?

Subscribe and Save delivers your products every 30 days at 10% off. Pick the subscription option on any product page, and skip a delivery or cancel anytime from your account.

What about shipping and returns?

Shipping is calculated at checkout. If anything is off with your order, contact our team and we'll make it right.

What if it doesn't work on my odor?

Talk to us, our team has handled 150,000+ turf cleanings. For extreme buildup, a professional TurFresh service may be the right call, and we'll tell you honestly.

Do you offer professional turf cleaning?

Yes, TurFresh service crews deep clean artificial turf across 10 states with our 10 step professional process. Book a professional cleaning.

Does my purchase really help rescue dogs?

It does. Dogs are the reason we do this work, so every TurFresh purchase supports dog rescue. Read more on TurfResQ and Our Mission.

No match for that one, yet

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