Refund policy

Thank you for shopping with TurFresh, Inc. ("TurFresh," "we," "us," or "our"). This Return and Refund Policy outlines our policies and procedures for returns, refunds, and exchanges for orders placed through our ecommerce website (the "Site").

1. Return Eligibility

1.1 Eligible Items: We accept returns for most products purchased directly from our Site within 15 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

1.2 Non-Returnable Items: Certain products are not eligible for return, including but not limited to:
- Used or opened products;
- Customized or personalized items;
- Gift cards;
- Downloadable software or digital content.

2. Return Process

2.1 Initiate Return: To initiate a return, please contact our customer service team at [email protected] within the designated return period. Please provide your order number and reason for return.

2.2 Return Authorization: Once your return request is approved, you will need to ship product at your own expense.  

2.3 Return Shipping: You are responsible for shipping the returned item back to us. Please securely package the item.   

3. Refund Process

3.1 Refund Issuance: Upon receipt and inspection of the returned item, we will process a refund to your original form of payment, excluding any original shipping charges, within 15 business days and less 20%.

3.2 Refund Notification: You will receive an email notification once the refund is processed. Please note that it may take additional time for the refund to reflect in your account depending on your payment method and financial institution.

4. Exchanges

4.1 Exchange Process: If you would like to exchange an item for a different size, color, or product, please follow the return process outlined above and place a new order for the desired item on our Site.

5. Damaged or Defective Items

5.1 Damaged Items: If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damaged or defective package. Contact the shipping company immediately and subsequently contact us.  We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

6. Contact Us

If you have any questions or concerns about our Return and Refund Policy or need assistance with a return, please contact us at (855) 444-8873 or [email protected]



Note: This return and refund policy is a general template and may need to be customized further to meet the specific requirements and circumstances of TurFresh, Inc.